Live CONNECT SM 24/7 instant messaging with counselors.
Critical Incident Support
available for an additional fee.
Legal Support Counselors 24/7 access to legal advisors.
Clinical Counselling 24/7 access to clinical counselors telephone & face-to-face counselling.
Customisable EAP Website
Including customer-specific login, customisable content, client logo etc.
Family Life Solutions SM 24/7 dependent care support, including child care, adult care, care for loved ones with disabilities etc.
Benefit CONNECT SM
Service that cross-promotes and cross-refers employees to other benefits available to them.
Basic Financial Support Counselors 24/7 access to financial counselors.
Manager Assist SM Support Helpline
24/7 dedicated helpline exclusively for Manager Support.
Structured Debt Counselling Program. Six sessions of structured counselling with debt specialists,
behavioral approach to understanding spending/saving patterns. Negotiate & restructure debt with creditors on behalf of the employee.
Personal and Information Services 24/7 access to counselors for everyday work-life support inquiries Help finding day-to-day support such as pet sitters, plumbers, dry cleaners etc.
PocketSmith Personal Financial Manager
Online Debt support tool including: forecast calendar and graphs; match actual spending and income against forecasts,
create achievable financial goals, ability to upload bank transaction manually or automatically.